In today’s enterprises users are provisioned into SaaS Applications in a decentralized process. Business units often subscribe to SaaS service and add their team as needed. Provisioning is done without adequate documentation or approvals. IT and Operations team is unaware of the users provisioned into these SaaS Applications posing security and compliance risk. SaaS applications reside outside the enterprise firewalls, help desks are not often equipped to handle the rapid adoption of SaaS Applications by enterprises. Help desk has no plan of action on any new request for provisioning into new application.

User provisioning inside an enterprise with an IdM technology like Oracle, Tivoli and SUN are pretty elaborate process with workflows and role based user provisioning. Most of these IdM Solutions do not integrate with external applications today. There is a need for a gateway kind of a solution to extend the enterprise IdM to SaaS Applications in a virtualized form without redoing the investments in enterprise IdM

Apere user provisioning module can reside in the public, private cloud or inside the enterprise datacenter. User provisioning can be done for SaaS Applications or enterprise web or client server applications seamlessly. Administrator portals are setup for each application administrator to setup the rules for user provisioning, that is role definition and approval cycles. Once the configuration is done, Apere user provisioning module can read the Active Directory/LDAP or HRMS platforms to identify the new users and provision them into the respective applications. Approvals are secured and documented for compliance reports. Users can log into Self Service Portal and request provisioning for new applications.

Yes, users can access Self Service Portal from anywhere using their Active Directory credentials. Secure 256 bit encryption with third party certificates and HTTPS protocol protect conversations between the users and the hosted self service portal. Users can request for provisioning into applications that current don't have access to, such provisioning requests are directly to application administrator for approvals. All the communications for user provisioning, de-provisioning, Password resets, Account unlocks and alters are managed thru emails and secure portal sessions.

Workflow templates can be setup for user provisioning by roles, by applications and by group association. Apere technology user provisioning engine will trigger series of emails to approvers, once the approvals are secured the users are provisioned into the requested applications. SMS or emails are sent to the appropriate parties.